Basically, if you’re using an Android device, you can connect with WIRTUAL through Google Fit app to start counting steps. Sometimes, you might run into a situation where your step count isn't adding up as it should. Don’t worry! This could be due to a few reasons. Here we've got some troubleshooting tips to help you sort it out!

1. Steps Stuck at Zero

If you find that the step count in your WIRTUAL app remains stubbornly stuck at zero, we recommend you try the following steps to get your step count moving again.

1. Go into your phone settings.
2. Tap on "App Management."
3. Select the WIRTUAL app from the list of installed apps.
4. Choose "Storage."
5. Tap "Clear Data."

Try these steps to clear cached data, which can often fix the zero step issue. Then, just restart the app for an accurate step count. If the problem continues, check for app updates or contact our support team.

2. Email Mismatch in Google Fit:

One potential reason your steps are not being counted accurately in Google Fit is an email mismatch. If the email you've used in the Google Fit app does not match your Google Fit account's email you select while connecting, it can lead to tracking issues. To resolve this, follow these steps:

1. Go into your phone settings.
2. Tap on "App Management."
3. Select the WIRTUAL app.
4. Choose "Storage."
5. Tap "Clear Data."

After clearing the data, try reconnecting the step counter in the WIRTUAL app and ensure that the email you choose while reconnecting matches your Google Fit account's email.

3. Permission for Tracking Steps

Another common issue is not granting Google Fit permission to track your steps. If you have disallowed this permission and wish to enable it, follow these steps:

1. Go into your phone settings.
2. Select "Privacy."
3. Choose "Permission Manager."
4. Under "Physical Activity," locate "Google Fit."
5. Tap "Allow" to grant Google Fit access to track your steps.

Enabling this permission will ensure that Google Fit can accurately track your steps. If you've tried the above solutions and are still facing issues, consider the following additional steps:

1. Ensure that your device's sensors are functioning properly and are not blocked or covered.
2. Verify that you have the latest version of the Google Fit app installed. If not, update the app from your device's app store.
3. Make sure your device's operating system is up to date.
4. Confirm that you have enabled the necessary tracking settings within Google Fit.

If the problem persists after attempting these steps, we recommend reaching out to Google Fit support or contacting your device's manufacturer for further assistance.

If you have more questions or encounter other problems, don't hesitate to contact our support team for additional assistance.